Lilly secures her dream family home following a devastating chain break

For many families, the decision to move is driven by more than just practical needs - it’s about finding a place that truly feels like home. As families grow, the desire for more space becomes a key motivation. Whether it’s an extra bedroom, a larger yard, or simply more room to relax, space provides freedom, comfort, and opportunity. However, it's often about more than just square footage; there’s an emotional pull - when a new home feels right, it aligns with a family’s lifestyle, values, and future goals.

The Upsizing Dream

After nine happy years in their three-bedroom end-terrace home in Pinxton, Lilly* and her family were ready to upsize. Their much-loved home, featuring spacious bedrooms and a recently refurbished kitchen, made it a tough decision to move on. However, the time felt right.

“We had a great community around us, lots of highly rated schools, plus we had easy access to the countryside,” explains Lilly. “But after nine years, my husband and I felt it was the right time to upsize with our children to get the extra space we needed as a family.”

Lilly arranged for a local agent to list their home.

“We picked a local agent called Hall & Benson, who are part of the Connells Group, to sell our home,” said Lilly. “They were helpful and arranged everything, and within three days, we had our first viewing. That viewing was very positive, and we received an offer. We were delighted, as it meant we were now in a strong position for our next property.”

Finding ‘The One’

With a desire for more space at the top of their agenda - but not wanting to leave the area they loved - the family began searching for their next home.

“We’d been looking at homes in the local area since we decided on the move and found a stunning cottage that was full of charm, with so many great features,” said Lilly. “We booked a viewing and fell in love instantly; we knew we’d found the one. As we’d accepted an offer on our home, we could now make an offer on the cottage, and we were over the moon when it was accepted.”

With a buyer lined up for their existing property and their dream home now in sight, the couple began planning their exciting move.

“All was going to plan, and both sales were moving forward,” said Lilly. “After several weeks, we’d set our exchange date, and I was able to book removals and put plans into place. But on the day of exchange, disaster struck - our buyer pulled out. Everything we had been working towards collapsed, and the chain broke down. We were devastated, even more so because we could potentially lose the new house we had fallen in love with.”

A Quick Solution

With their dream home at risk, panic and disappointment set in. “We were devastated and quickly spoke with the team at Hall & Benson to see what we could do to save our sale,” explains Lilly. “They recommended Spring’s chain repair service. We’d not heard of a service like this before, but the Hall & Benson team explained that Spring would buy our property directly from us, meaning we could continue with the sale of our dream cottage.”

With a quick and simple solution to their chain break misery now on the table, Hall & Benson referred Laura to Spring. “The team at Spring was very helpful and friendly, clearly explaining everything about their service,” said Lilly. “We decided to go ahead and use Spring’s chain repair service, as it meant our sale was guaranteed to complete quickly and efficiently.”

Included with Spring’s chain repair service is a license to occupy, which grants customers access to both their old and new properties for up to 14 days after completion. “The license to occupy was a great feature and allowed us to move at a much easier pace,” said Lilly.

A Happy Ending

With the stress of the chain break now firmly behind them, Lilly and her family are loving their new home.

“The cottage ticks all the boxes for us,” said Lilly. “The garden is beautiful and an excellent space for the children to play. Moving day went to plan, and we’ve settled in well. Using Spring allowed us to complete our sale quickly and not lose our dream home - I’d recommend Spring to family and friends.”

*Customer chose to use a pseudonym and stock photo for privacy purposes

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