Terms & Conditions


This website is produced and maintained by Spring Operations Limited, a limited company registered in England and Wales under company number 09610165 and with its registered office at Sunley House, Bedford Park, Croydon, CR0 2AP (“we“, “us” or “our“).

These Terms (the “Terms”) set out the terms on which you may use our home buying service and access, browse and use the website https://www.springmove.com (the “Site”).

By using the Site or contacting us in relation to our home buying service, you confirm that you accept and agree to comply with these Terms. If you do not agree to these Terms, you must not use our home buying service or the Site.


We may update these Terms from time to time without notice.

Please check these Terms regularly to ensure you understand the terms that apply at the time of your use of the home buying service and the Site. Any changes to these Terms are effective immediately upon posting to the Site. Any changes to these terms will not affect a sale contract that has been entered into with us.


We buy residential property in most parts of England, Wales and Scotland.

Indicative offer

When you submit information regarding your property we will provide an indicative offer to purchase the property having regard to the information provided by you. The indicative offer will be based on our initial valuation of the property less our estimated home buying fee.

Assessment of your property

If you wish to proceed we will carry out an appraisal of the property which will include an assessment of the property by an independent surveyor registered with the Royal Institution of Chartered Surveyors (RICS) and an opinion from one or more independent local estate agents. The results and any details of the assessment and any opinion will be made available to you.

When the appraisal has been completed we will determine our final valuation of the property.

Formal Offer

The home buying fee will be deducted from our final valuation of the property and our offer to purchase the property (“Formal Offer”) will be for the resulting amount. If you accept our Formal Offer, this amount will be the purchase price of the property which will be reflected in the sale contract.

If in our Formal Offer we have assumed that an exemption from Stamp Duty Land Tax (SDLT) applies but it subsequently transpires that the exemption does not apply, we may reduce the Formal Offer by an amount of SDLT payable by us.

Unless stated otherwise in the Formal Offer, the Formal Offer will be open for acceptance for 14 days

If you accept a Formal Offer we request that you cease marketing the property and, where applicable, you contact your estate agent to cease marketing the property. If after you accept a Formal Offer the property continues to be marketed by you or an estate agent, we may withdraw or revise our Formal Offer.

If in accepting a Formal Offer you consent to us premarketing the property for resale prior to entering into a sale contract with you and you subsequently decide that you do not want us to premarket the property, we may withdraw or revise our Formal Offer.

Other terms of the Formal Offer will be set out in the Formal Offer which you should read carefully.

Our Formal Offer will be subject to a sale contract being entered into in relation to our purchase of the property. The transaction is not legally binding until there is an exchange of contracts between us and you. Prior to the exchange of contracts you or we can withdraw from the transaction at any time.

Legal advice

You must take independent legal advice. You may instruct a solicitor recommended by us or a solicitor of your choice. If you use a solicitor recommended by us we will pay the legal fees. If you use your chosen solicitor, we will contribute up to £500 (plus VAT) towards the legal fees.


For some property transactions, if we resell your property for more than our final valuation within 6 months we will give you the extra funds less the equivalent home buying fee which applied to the sale of your property (Additional Payment) and any stamp duty payable on the additional payment, subject to the terms below. We will confirm in our indicative offer and our Formal Offer if the Spring Price Promise applies to our purchase of your property.

The Spring Price Promise is subject to the following terms:

  • The Spring Promise may not apply if you have been introduced to us via a developer or other partner.
  • You must have chosen a completion date within 90 days of acceptance of our Formal Offer.
  • You must have agreed to pre-completion marketing of your property, if applicable.
  • If our resale of your property has not completed within 6 months from the date of completion of your sale to us, the Spring Price Promise does not apply.
  • We will contact you after we complete on our sale to notify you if you are owed any Additional Payment.
  • Our solicitors will deposit the Additional Payment into the same bank account as your initial sale proceeds.
  • If in our Formal Offer we specify an amount that we need to spend on repairs to the property before we resell the property, that amount will be deducted from the Additional Payment.
  • If the property is damaged between the assessment of the property by the independent surveyor and completion of the sale, the cost of any repairs required to the property as a result will be deducted from the Additional Payment.

The details of the Spring Price Promise will be included in the sale contract.


Updates to the Site

We may update and change the information available on the Site from time to time without notice to reflect changes to our business.

Availability of the Site

We do not guarantee that the Site or any content on the Site will always be available. We may suspend, withdraw, discontinue or change all or any part of the Site without notice at any time.

We will not be liable to you if for any reason the Site or any content on the Site is unavailable at any time or for any period.

Accuracy of content on the Site

We have tried to ensure that the information presented on the Site is correct and up-to-date. However, the Site is provided “as is” and we do not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on the Site.

The content provided on the Site is provided for general information only. It is not intended to amount to advice on which you should rely and nor should you enter into any contract with us or otherwise accept any obligations by placing reliance upon the information provided without first checking with us that the information is accurate and/or relevant in the particular circumstances envisaged.

Prohibited uses of the Site

You must not use the Site in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

You also agree not to:

  • reproduce, duplicate, copy or re-sell any part of the Site;
  • access without our prior approval, interfere with, damage or disrupt any part of the Site or any software necessary for the provision of the Site; or
  • knowingly transmit or upload any material that contains viruses, Trojan horses or any other harmful programs or similar computer code designed to adversely affect the operation of the Site or any computer software or hardware.


We do not accept responsibility for any loss incurred as a result of any errors or omissions in the information presented on the Site.

To the extent permitted by applicable law, we exclude all conditions, warranties, representations or other terms which may apply to the Site and the content available on the Site, whether express or implied.

To the extent permitted by applicable law, we will not be liable to you or any other person for any loss of profit, loss of business, business interruption, or loss of business opportunity or any other indirect or consequential loss or damage, whether in an action of contract, negligence, tort or otherwise, arising out of or in connection with the use of our home buying service or the use of the Site or any other hyper-linked website shown on the Site.


Our Rights

We are the owner or licensee of all content, trademarks, copyright, logos and all other intellectual property rights on the Site or material published on the Site, excluding any third party content which may be accessed via the Site.

Your use of the Site does not grant you any rights in our and/or our licensors’ intellectual property whether for commercial or non-commercial use.

How you can use content on the Site

Except as expressly stated below, you may not copy, reproduce, distribute, republish, download, display, post or transmit any of the material from the Site in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording, or otherwise, without our prior written permission or the permission of the relevant owner.

You may display, copy, distribute and download the materials on the Site for personal use, provided you do not modify the materials, and that the use of any extract from the Site is accompanied by a statement that it was extracted from the Site and we retain all copyright and other proprietary rights in the materials.

Any information or material sent to us including feedback, data, questions, comments, suggestions, or the like, regarding the Site or any other aspects of our business, shall be deemed to be non-confidential and non-proprietary. We shall have no obligation of any kind with respect to such information and shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works and distribute the information to others without limitation. Further, we shall be free to use any ideas, concepts, know-how or techniques contained in such information for any purposes whatsoever, including but not limited to developing, manufacturing and marketing products incorporating such information or material.


Third Party Content

The Site may contain information and content provided by third parties. We do not verify, monitor or endorse any third party content on the Site and we are not liable for any third party content.

Third Party Websites

The Site may contain links to other websites and resources provided by third parties. We are not responsible for the content on any third party sites and we have no control over the content of the third party sites. You agree that you access any content on third party sites at your own risk.

Links to third party sites are not an endorsement by us of the content, products, services or suppliers connected with those third party sites.


We cannot guarantee that your use of the Site or any websites accessible through it will not cause damage to your device.

It is your responsibility to ensure that you use your own virus protection software. We will not be liable to you or any other person for any loss or damage which may arise to your device as a result of using the Site.


We will collect limited information from you when you use or submit enquiries via the Site. For more information about the information that we collect about you, please see Privacy Statement and Cookie Policy


We are committed to providing you with the highest level of service. However they may be instances when our service does not meet your expectations. Please see our Complaints Procedure


These Terms, the Site and all content on the Site are governed by English Law.