Keeley and Dom rescue their dream move with Spring’s Chain Repair Service

For many homeowners, selling a property is more than just a transaction — it’s the start of a new chapter in life. But when plans fall apart and a property chain breaks, everything can come to an abrupt halt, with months of progress suddenly unravelling. The excitement of moving can quickly shift to stress, disappointment, and uncertainty

That’s exactly the situation faced by Dom and Keeley from Staffordshire, whose move was almost lost — until Spring stepped in to repair the chain and keep their future on track.

Dom and Keeley had lived in their Staffordshire Victorian mid-terrace townhouse for over 25 years. “We loved our house, it had five large bedrooms, was full of original features, including a Minton tile floor and striking high ceilings,” explains Dom. “The location was beautiful too, and close to everything we needed when the children were growing up.”

 But now their children had moved out, the couple decided it was the right time to downsize slightly. “We wanted to find a new home, slightly smaller but still offering us both the space and freedom to invest in our creative careers,” said Dom.

Strong Interest and a Fast Offer

Keeley and Dom listed their home with a local estate agent, James du Pavey. “Within one day of putting our house on the market, we had ten viewings booked in and as a result we had six offers,” said Dom. “Everything appeared to be moving smoothly, and we were now in a position to offer on a property we’d fallen in love with.”

The couple were hoping to purchase their onward property from Spring. Spring is not just a house buyer; we are also sellers. When Spring buys a property from a client, we do not keep it or rent it out; we sell it on the open market. Dom and Keeley were purchasing a recently built four-bedroom home in Madeley, Staffordshire, and suddenly, with their own Victorian terrace sale falling through, their dream purchase from Spring was at risk. “Our buyer pulled out 4 months into the process,” recalls Dom. “We were so set on the new house that we didn’t have a fallback option; we felt we would probably have had to go right back to square one, maybe not selling at all. The stress was immense,” describes Dom.

As the couple was so far into the moving process, they had been packing for two months with most of their possessions in boxes, but now they started questioning whether moving was even worth it.

Introducing Spring’s Chain Repair Solution

Their estate agent, James du Pavey, introduced them to Spring’s chain-repair service — a lifeline at a moment when everything felt like it was collapsing. “We were so committed to the move. We discovered using Spring’s Chain Repair service would allow the move to happen,” explains Dom. “Without it, we would have missed out on the house we were buying from Spring, and as a result, we would have probably stayed where we were, not wanting to go through the stress again.”

The couple visited Spring’s website and felt reassured after reading stories from other homeowners in similar situations. Encouraged by this, they decided to explore the option. “We do not doubt that our house would have sold quickly again,” said Dom, “but we would have been months down the line, missed out on the house we wanted and had months more disruption,” said Dom.

How Spring Saved the Move

Spring agreed to purchase their Victorian townhouse, repairing the chain and allowing the onward purchase, also with Spring, to proceed without delay. For Dom and Keeley, the difference was life-changing. “With Spring buying our home now, it allowed the move to happen. Without it, we would have missed out on the house we were buying,” explains Dom. “From the very outset of our agent referring us to Spring, communication from Spring was really good. From the negotiation on the price and dealing with a couple of issues after we moved in; communication was clear and there was always a quick response to our enquiries,” compliments Dom.

With a guaranteed sale on both their sale to Spring, and their onward purchase from Spring, Dom and Keeley could relax and plan with confidence knowing both transactions were guaranteed to complete.

A new home and new start

Now settled in their new Madeley home, the couple is enjoying this new chapter of their lives. “Everything is going very well. We’ve not moved too far from our old house as we wanted to stay local to our parents,” said Dom. “We love the countryside views, and the village setting is wonderful. Our favourite feature of the new house is the garden rooms - we have two, which allow us to work in our creative spaces.”

As Keeley and Dom were buying and selling with Spring, the couple received a feature called a Key Undertaking, which provides access to both the existing and new properties between exchange and completion. “The key undertaking helped the move. Having access to both properties allowed for a very smooth transition and was much appreciated. It meant that we could get broadband installed, washing machine plumbed in, etc, which was really useful.”

“Although it has been an immensely stressful time with months of disruption when our sale fell through, we are pleased we were able to use Spring to make the move happen,” said Dom. “Without it, we would have missed out on our dream house. So, my advice to other homeowners - is to definitely see what Spring have to offer. They offered us a way out of a difficult situation, and the negotiations regarding the price for the sale and purchase were easy.”

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