Spring’s Chain Repair Service Stepped In To Save A Sale for ‘Town Property’

Losing a buyer is one of the most stressful situations any vendor can face. When a sale falls through, it doesn’t just affect one property — it jeopardises every transaction in the chain, often forcing vendors to relist, endure lengthy delays, and risk losing their onward purchase. For the agents involved, a broken chain can easily result in multiple sales collapsing, meaning not only do vendors lose out, but agents also face lost fees and commissions they rely on to run their business.

A stressful situation for all involved

Todd Hammond, Sales Manager at Town Property, was the selling agent for an apartment Spring had acquired from a previous client. “An offer was agreed quickly for Spring, and although the apartment itself was chain-free, the buyer was dependent on the sale of their own property to move forward, which was under offer at the time,” explained Todd. “Unfortunately, the buyer of the buyer’s property fell through. As that property was being sold through another estate agency, the entire chain collapsed. This put every transaction at risk and meant that all parties were facing the prospect of re-marketing their homes.”

Awareness of Spring’s Chain Repair Service

Unsure of the next steps, Spring’s Progression Team called Todd to discuss how Spring’s Chain Repair Service could be the ideal solution to help fix the collapsed chain. “At the time, we were not aware that Spring offered a Chain Repair service,” said Todd. “The concept of a company stepping in to actively repair a broken chain for the buyer, and their buyer, was not something we had previously encountered.”

“Spring themselves introduced and orchestrated the Chain Repair service. They acted quickly and decisively, offering to purchase our buyer’s buyer property directly. This allowed both sales to continue progressing without the lengthy delays and uncertainty that would normally come with re-marketing.”

Speed, Efficiency, and Results

With a guaranteed sale now agreed for all parties involved, the buyer of the apartment could proceed as planned without any further delay. “Spring’s response was both swift and efficient,” compliments Todd. “We did not need to re-market or re-sell the apartment we were instructed to sell on Spring’s behalf. Instead, we simply waited a short period of time for Spring to complete the purchase of the buyer’s property, enabling the transaction to move forward smoothly.”

“The Chain Repair service effectively stabilised the entire chain. And, importantly for us as agents, we were still able to secure our fee on the apartment sale once completion took place.”

Impact on the Client Experience

For Todd and the team at Town Property, although Spring was the client and vendor for the apartment, there was still considerable concern about the impact a collapsed chain could have on timelines and outcomes. “Spring’s proactive involvement removed a great deal of uncertainty and ensured the transaction remained on track for our team,” comments Todd. “The end result was a successful completion in a timely manner, without the stress and upheaval that normally accompanies a failed chain.”

Added Value and Practical Benefits

For anyone selling a property to Spring via their Chain Repair Service, Spring offers a complimentary License to Occupy, giving sellers access to both their old and new properties simultaneously after completion. “The license to occupy is a particularly valuable aspect of the Chain Repair service as our client was able to relax and move stress-free,” explains Todd. “The purchasers of Spring’s apartment were elderly, and the license to occupy meant they didn’t need to move out and move in all-in-one day. Instead, they spread the moving process out over a period of time and left the property they had sold to Spring in tip-top condition.”

Would Todd and his team recommend Spring’s Chain Repair Service?

“Without hesitation, yes. We would 100% recommend Spring’s Chain Repair service to other estate agents when faced with a broken chain. Not only did we still secure our fee on the apartment sale we were instructed on, but Spring also went on to instruct us to sell the property they had purchased — a property that another agent had previously marketed.”

“As a result, we earned additional commission, while ensuring all parties involved benefited from a smooth and successful outcome.”

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