Sonia Harte, Regional Sales and Business Development Manager at Richmond Villages, discusses how Spring became their partner of choice for part exchange. With no existing part exchange provider within the Richmond Village portfolio, Sonia Harte, Regional Sales and Business Development Manager, wanted to offer clients a part exchange solution to make the transition into a Richmond Village easier, quicker and simpler.
Choosing the right company to handle their P/X requirements was not only key to their sales and marketing mix, it was also essential to choose a company that had similar core values and attributes.
“We wanted to be in partnership with a P/X company that aligned with the Richmond Villages brand” explains Sonia Harte.
Offering a part exchange service through Spring has resulted in more clients being able to move into their chosen retirement community much quicker than previously before.
“Spring offer an honest and transparent service that has proved very successful in allowing our clients to move into their chosen retirement community with ease and speed. The Spring homebuying service provides certainty and a guaranteed sale”.
For more than 20 years, Richmond have provided prestigious communities for people to retire to and customer service is at the forefront of the Richmond Villages ethos. With 10 locations across the UK, it was important for Richmond to partner with a P/X company that provided a high level of service, business support and bespoke training.
“Spring provide personalised and interactive training to all of our village teams. Clients are kept in the loop at every stage of their P/X journey and the licence to occupy for between 14 to 28 days, allows our new residents to move at a time that suits them giving more freedom and flexibility. Our team is now fully equipped to deal with every enquiry, and this has made a real difference to our business”.