Spring receives New Homes Quality Board accreditation

As featured in ShowHouse on 14th March 2024 – by Rory Wilkinson

National home-buying and part-exchange service provider, Spring is the first home-buying company to receive ‘Accredited Supplier’ status from the New Homes Quality Board (NHQB).

As an Accredited Supplier, Spring demonstrates its support for upholding the standards outlined in the New Homes Quality Code (NHQC). The NHQC provides a clear and transparent framework for the industry to drive up standards and improve customer experiences with new homes. By supporting the guiding principles of the NHQC, Spring helps to encourage the delivery of quality services for developers and homebuyers nationwide.

Since early 2022, housebuilders and developers have been able to sign up to the New Homes Quality Board. They are required to complete training and have the correct aftercare and complaints procedures in place to meet the requirements of the New Homes Quality Code.

Established in 2007, Spring is one of the largest home-buying and part-exchange service providers, partnering with over 150 new-build developers, retirement providers and estate agency brands across the UK.

Cormac Henderson, co-founder and executive chairman at Spring, commented: “We are fully committed to ensuring our services adhere to the highest possible standards, which is a continually evolving process spanning both internal and external measurement and scrutiny. We are delighted to be the first home-buying company in the UK to gain accreditation by the New Homes Quality Board and are passionate in supporting both our partners and homebuyers to purchase their dream home, guided by our pillars of speed, certainty, and transparency.”

Emma Toms, chief executive of the NHQB, said: “We are pleased that Spring has achieved Accredited Supplier status with the New Homes Quality Board. Having a national home-buying and part-exchange service provider making this commitment underlines how important the mission of the NHQB is to improve standards and consumer protection for new home buyers.”